At Zewer Jewelry, customer satisfaction is our priority. We are committed to delivering premium-quality gold and diamond Jewelry with complete transparency and trust. Please review our Refund & Return Policy carefully before making a purchase.
Returns
Returns may be accepted only for eligible products within the specified return period from the date of delivery. Items must be unused, unworn, and returned in their original condition with packaging, invoices, certificates, and tags intact.
Customized, personalized, resized, or special-order Jewelry items may not be eligible for return or exchange unless damaged or incorrectly delivered.
Refunds
Once the returned product is received and inspected, eligible refunds will be processed through the original payment method. Refund processing times may vary depending on banks or payment providers.
Shipping charges, handling fees, taxes, or custom duties may not be refundable unless the return is due to an error from Zewer Jewelry.
Exchange Policy
Eligible products may be exchanged subject to stock availability and approval. Customers requesting exchanges for different designs or products may be required to pay the applicable price difference.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us immediately with supporting photographs and order details. Our team will review the issue and provide an appropriate resolution promptly.
Non-Returnable Items
The following items may not qualify for return or refund:
- Customized Jewelry
- Engraved products
- Special-order items
- Used or damaged products
- Products without original packaging or documentation
Contact Us
For return, refund, or exchange inquiries, please contact:
Zewer Jewelry LLC
Dubai Diamond Plaza
5th Floor, Office No. 502
Gold Souk, Deira
Dubai, UAE
